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Sewing Parts Online Review 2026: Trustpilot Says 4.6, the BBB Says F
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What Is Sewing Parts Online?
Sewing Parts Online is the online arm of a family-run sewing and vacuum business in Dickson, Tennessee, and
The legal entity is Sewing Parts Online, Inc., based at 220 Tennsco Drive, Dickson, TN 37055. The public retail store, SPO Sewing Center, is at 115 W Christi Drive in the same town; the Tennsco Drive address is the warehouse and the returns department. The Better Business Bureau lists Terri Kocourek as owner and Jeremy Kocourek in management, which fits the family-business history on the About page. The main phone line is (615) 229-7171, the toll-free order and returns line is (888) 824-1192, and the support address published on the About page is support@sewingpartsonline.com. Phone hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central; the retail store is open Tuesday through Friday, 9:00 a.m. to 5:00 p.m., and Saturday, 10:00 a.m. to 4:00 p.m.
The domain is old enough to check. WHOIS shows sewingpartsonline.com was created on October 28, 2008, expires on October 28, 2030, and was last updated on September 1, 2026; the registrar is Network Solutions and the registrant is behind Perfect Privacy, LLC. The company was No. 2,084 on the 2014 Inc. 5000 list and No. 35 among Tennessee companies that year, according to
What it is not: a general home-goods store, a used-parts dealer, or a repair shop. The FAQ says all parts sold are new, used parts are not offered, and the company does not repair machines shipped to it. It is a specialist retailer with a physical counter, a warehouse, an online catalog and a class schedule.
What Sewing Parts Online Sells
The catalog is organized into eight departments: machine parts, notions, presser feet, needles, fabric, furniture, thread and machines. That structure matters because most of the site is built for people who already know their machine. Parts are browsable by brand and model, and the brand menu alone lists at least 20 machine names — Alphasew, Baby Lock, Bernette, Bernina, Brother, Consew, Elna, Euro-Pro, EverSewn, Grace, Janome, Juki, Kenmore, Necchi, Pfaff, Riccar, Simplicity, Singer, Viking and White. The depth is real: a site search for “presser foot” returned 1,002 results on October 20, 2026, and a search for “moda fabric” returned the same number.
Machine parts are the core. The catalog includes a $12.99 Brother needle plate B assembly (XG8407101), a $19.99 Brother bobbin case (XC3153351) and a $106.99 Janome Ultraglide needle plate and foot set. The bobbin case page lists compatibility across dozens of Brother and Baby Lock models, from CS-6000-series machines to the Luminaire 2 and Dream Machine 2, and carries 192 on-site reviews. That model-level compatibility work is the reason people use the site instead of a generic marketplace listing.
Presser feet get their own department, and the range is wide: a $27.99 Brother pearl and sequins foot (SA150), a $106.99 Janome Ultraglide set, walking feet, free-motion feet, cording feet and pintuck feet. The SA150 page lists compatibility with the CS6000i, SE600, NQ700/900 and Innov-is XP series, among many others.
Machines are a smaller but real part of the business. The Janome 2212 mechanical machine was $217.00 against a $299.00 compare-at price, and the Juki HZL-353ZR-C was $369.00 against $599.00. The brand menu also points to Baby Lock, Bernette, Bernina, Elna, Juki, Janome, Pfaff, Singer and Viking machines. These are not the site’s main business, but they are sold as new machines with manufacturer warranties, and the warranty policy includes round-trip shipping for the first 180 days if you keep the original packaging.
Fabric and thread are a genuine second business. The store carries Moda, Riley Blake, Robert Kaufman, Art Gallery, Tilda, Ruby Star Society, Aurifil, Gutermann, Isacord and Madeira, and it also prints its own line, Sew Creative Fabrics, in Dickson, Tennessee. A Sew Creative yard was $13.99 against an $18.99 compare-at, 100% cotton, 43 to 45 inches wide, and
Furniture and notions round it out. Koala cabinets, Arrow and Kangaroo furniture, Olfa rotary cutters and blades, scissors, pins, marking tools and storage are all present. The Koala Eclipse cabinet was $1,399.00 against $1,599.00. The store also runs in-person classes at the Dickson shop: the October 2026 calendar listed Sewing 101 at $47.99, Sewing 102 at $67.99, Patchwork Pumpkin at $69.99 and a Mini Brick Road Table Runner at $99.99. City Cast Nashville notes that the Dickson store is open to the public and offers in-person classes, which is a useful independent confirmation that the retail side is real.
What it does not sell is equally clear. There are no used parts, no repair service, no general home decor and no kitchenware. The “home” label fits because sewing is a home craft, not because this is a department store.
Sewing Parts Online Pricing in 2026
All prices below were taken from live product pages on October 20, 2026, and each row is current as of October 2026. Because the store runs persistent compare-at pricing, the “compare-at” column is the site’s own reference price, not an independently audited MSRP.
| Item | Category | Price (as of October 2026) | Compare-at and notes |
|---|---|---|---|
| Janome 2212 Mechanical Sewing Machine with FREE Bundle (janome_2212) | Machine | $217.00 | Compare-at $299.00, 27% off; in stock |
| Juki HZL-353ZR-C Basic Sewing Machine | Machine | $369.00 | Compare-at $599.00, 38% off; 4.6/5 from 11 reviews; warranty listed as 5 years parts, 2 years electrical, 1 year labor |
| Brother Bobbin Case #XC3153351 | Machine part | $19.99 | Compare-at $29.99, 33% off; fits dozens of Brother and Baby Lock models; 192 on-site reviews |
| Brother Needle Plate B Assembly #XG8407101 | Machine part | $12.99 | Compare-at $15.99, 18% off; fits LB5000, LB6950, LB7000, SE600, SE630 and SE625 |
| Brother Pearl and Sequins Foot #SA150 | Presser foot | $27.99 | Compare-at $43.99, 36% off; fits CS6000i, SE600, NQ700/900 and Innov-is XP series |
| Janome Ultraglide Needle Plate and Foot Set #202201005 | Presser foot | $106.99 | Compare-at $126.99, 15% off; fits Horizon MC 12000/14000/15000, Skyline S3-S9 and others |
| Aurifil 50wt Mako Cotton Thread, 1,422 yd #A1050-6726 | Thread | $15.99 | Compare-at $18.99, 15% off; 1,000 m spool |
| Sew Creative Dark Elegant Roses Fabric #128-18978-BYYD | Fabric | $13.99 per yard | Compare-at $18.99, 26% off; 100% cotton, 43-45 inches, printed in Dickson, TN |
| Speckled Metallic Fabric Collection - Bluebell #MDRS5027-109M | Fabric | $13.96 per yard | Compare-at $16.99, 17% off; sold in quarter-yard increments |
| Olfa 45mm Splash Rotary Cutter #RTY-2_C | Notion | $21.99 | Compare-at $25.99, 15% off; 16 on-site reviews |
| Koala Eclipse Sewing Cabinet, English White Ash #E-W001 | Furniture | $1,399.00 | Compare-at $1,599.00, 12% off; scheduled delivery; $199 front-door or $399 room-of-choice; 4.9/5 from 21 reviews |
The discounts are real, but they are list-price discounts. Checked items carried compare-at savings of 12% to 38%. That is consistent with a specialty retailer that runs frequent sales, not a store that is systematically cheaper than everyone. The Juki HZL-353ZR-C at $369.00 matched the $369.00 price at Creative Sewing Center and Macy’s; the Koala Eclipse at $1,399.00 matched Meissner Sewing and several other Koala dealers. On those two items, the store is at market, not below it.
Thread and fabric are competitive. Aurifil 50wt at $15.99 was 15% below the store’s own $18.99 compare-at and inside the $14.50 to $17.49 range that Concord Quilting Studio and Cotton Candy Fabrics listed. Speckled Metallic at $13.96 a yard was 17% below its $16.99 compare-at and close to the $13.76 a yard Shop by and By listed for the same collection. Sew Creative at $13.99 is the house line, so there is no direct comparison, but it is priced like ordinary quilting cotton rather than a premium exclusive.
Parts are where the value case is strongest. A $12.99 needle plate or a $19.99 bobbin case can keep a machine out of the repair shop, and the model-specific compatibility lists are the thing you are paying for. The same logic applies to the $27.99 specialty foot: it is more than a generic Amazon foot, but it is the OEM part number with a published compatibility list, not a guess.
Machines and furniture are at list, not bargain. The Janome 2212 at $217.00 is 27% off the $299.00 list, but entry-level mechanical machines are frequently discounted elsewhere; check the street price before assuming this is the low. The Juki at $369.00 is a fair market price, not a steal. The Koala cabinet is a $1,399 purchase before delivery: the product page adds $199 for front-door delivery or $399 for room-of-choice, and the general policy makes furniture non-returnable. Budget the delivery fee and the no-return risk into the price.
Shipping is free over $49, with caveats. The policy says free shipping applies to orders over $49 that ship within the United States, but some manufacturers require a surcharge and the offer can exclude certain sale, oversized, freight-intensive or special-order items. The carrier and service are chosen by the company. The four levels are Economy (up to three business days processing, then 5 to 10 days), Standard (up to two business days, then 3 to 6 days), Expedited (next business day, then 2 to 3 days) and Next Day (same-day processing before 3:00 p.m. Central, delivery the following day). There is no Saturday delivery, a Friday Next Day order arrives Monday, and machines must ship to the billing address.
The price-match policy is narrow but real. The competitor must be an authorized online retailer of the brand, the item must match in brand, model and part number, it must be in stock and priced above wholesale, and MAP-priced items are excluded. That is a standard specialty-retailer policy, not a blanket beat-any-price promise.
What Customers Say About Sewing Parts Online
The review record is large, and it does not point in one direction. Trustpilot showed a numeric TrustScore of 4.6 out of 5 (the star graphic rounds to 4.5) from 1,794 reviews on October 20, 2026, with 83% five-star, 8% four-star, 3% three-star, 1% two-star and 5% one-star. The profile has been claimed since April 2015 and had 191 reviews in the previous 12 months. Trustpilot’s own note says the company replied to 5% of negative reviews, typically within 24 hours, and warns that the reviews may not be representative because there is no recent review-invitation history.
The local and marketplace signals are similar. Birdeye showed 4.6 from 1,139 Google reviews for SPO Sewing Center, though most of the visible text concerns online orders rather than in-store visits. ComplaintsBoard showed 4.1 from 15 reviews, with nine five-star, three four-star, one three-star and two one-star, and zero formal complaints. Sitejabber had a 4.0 average from a single review, which is not a sample. The BBB profile lists 257 customer reviews but does not publish an average.
The company’s own review surfaces are much bigger and much less independent. The About page’s Loox widget displayed 4.6 out of 5 from roughly 139,000 reviews. The standalone Loox store page showed 60,435 reviews with no average, and the reviews it displays are marked verified but carry no individual star ratings. The two counts do not match, so treat the on-site number as marketing-adjacent rather than audited.
What customers praise is consistent across the large samples: the parts lookup by machine model, the stock of hard-to-find and vintage parts, phone support that will measure or source an obscure piece, fast shipping on in-stock orders, and careful packing. Trustpilot reviewers in September and October 2026 described responsive email and phone support and follow-up on backorder questions. The Birdeye reviews repeat the same themes: fast shipping, secure packaging, competitive pricing and a deep fabric and notions selection.
What customers complain about is also consistent, and it is mostly fulfillment rather than product quality. Backorders are the big one. The shipping policy says backordered items are charged in full when the order is placed, and processing begins only after all items are in stock. That means one inexpensive backordered part can hold an entire order indefinitely. A Trustpilot reviewer on October 16, 2026 described a backordered item, a request for an extra $5.99 to split the shipment, conflicting answers about the charge and a cancellation; the refund was prompt. Another on October 1, 2026 complained about slow dispatch, fabric that felt plastic and end-of-bolt pieces that were shorter than expected.
Fitment is the second theme. ComplaintsBoard includes a case where presser feet for a left-homing machine did not work, a return was accepted, a restocking fee was initially imposed and later waived after the customer supplied videos, and the customer still paid return shipping. BBB complaint narratives include a machine that arrived in a previously opened box, a serger with a misaligned part and a cabinet that did not fit. The site’s compatibility lists reduce this risk, but they do not eliminate it.
The BBB complaints are worth reading in full because they show how the return policy works in practice. The BBB complaints page shows 14 complaints in the last three years, 5 in the last 12 months, with 8 answered, 5 resolved and 1 unanswered; the mix is 5 product issues, 5 service or repair issues and 4 delivery issues. A May 15, 2026 complaint says a Viking Opal 690Q arrived in a previously opened box and would not sew; the customer sought a $1,596.40 refund, the company initially cited a 10% restocking fee, a return-label cost and original shipping, and later offered a full refund after the machine was returned. An October 21, 2025 complaint about a refurbished Baby Lock Allegro is the one unanswered complaint. An October 10, 2025 complaint about a Husqvarna Viking serger ended with an $871.82 refund after restocking and shipping deductions. A June 5, 2025 complaint about a cabinet that did not fit was answered with the policy that furniture is non-returnable.
Reddit is a gap. Repeated searches did not surface a substantive Reddit thread about Sewing Parts Online, and Reddit blocks automated fetching, so this review does not characterize Reddit sentiment. QuiltingBoard and PatternReview searches also failed to surface a dedicated thread. The usable public sentiment is Trustpilot, Birdeye/Google, ComplaintsBoard, the BBB record and the on-site Loox reviews.
Net read, as of October 2026: the typical in-stock order goes well and the parts expertise is real. The risk concentrates in backordered items, large machines and furniture, and any order where you might need to return an opened item.
Is Sewing Parts Online Legit and Safe?
On the basic questions — is this a real company, will a real product arrive, can you reach a human — the answer is yes. Sewing Parts Online, Inc. is a real Dickson, Tennessee company at 220 Tennsco Drive, Dickson, TN 37055, with a public store at 115 W Christi Drive, two published phone numbers, a support email, a 1997 retail history, a 2008 online launch, more than 3 million orders shipped by its own count, an Inc. 5000 ranking from 2014 and a domain registered in 2008. The policies are published in detail, checkout is standard e-commerce, and the review record on Trustpilot and Google is large and mostly positive. ScamAdviser gives the site a trust score of 100 and describes it as legit and safe, though its scan was more than 30 days old and it notes that an internal review system can be manipulated.
The BBB F is the most important caveat, and it needs context. The BBB profile rates the business F and says it is not accredited. The profile lists two rating factors: “Unauthorized use of BBB name or trademarks” and “Failure to respond to 1 complaint(s) filed against business.” The BBB records 14 complaints in the last three years, 5 in the last 12 months, with 8 answered, 5 resolved and 1 unanswered. That is not a customer star average, and it is not proof that the company defrauded anyone. It is also not nothing: an F is the BBB’s lowest grade, the unanswered complaint is a real service failure, and the trademark factor is the kind of administrative dispute a retailer should have resolved. Weigh it alongside the 4.6 Trustpilot score rather than instead of it.
The return policy is the real consumer risk. The 60-day window sounds generous until you read the conditions. Items must be new and in original factory packaging, or a 10% restocking fee applies. The same fee applies if you return something as defective and the inspection finds no defect, in which case the outbound shipping and the prepaid label cost are also deducted. Unless the item was defective, you pay return shipping and must insure it and provide tracking. If the order qualified for free shipping, the refund is reduced by the original outbound shipping cost. Furniture, cabinets and cabinet inserts are non-returnable; so are special orders, opened software, LED/LCD panels and circuit boards. Q’nique machines and frames get 30 days, not 60. Refunds take 7 to 10 business days after approval.
The second risk is the backorder model. Charging in full at order time and waiting for every item to be in stock is a legitimate policy, but it transfers the delay risk to you. If you are buying a part for a machine you are actively using, confirm stock before checkout or split the order. The BBB and Trustpilot complaints show that communication during these delays is not always proactive. If you need a part by a date, pay for the expedited level only after confirming the item is in stock; the shipping level does not shorten a backorder.
The third risk is fitment. The compatibility lists are long and specific, but they are not a guarantee. Check your model number against the list, keep the packaging, and do not open a part you may need to return. If the model is not on the list, assume the return will be treated as a normal return, with return shipping and possibly the 10% fee. The site’s FAQ explains where to find the model number, usually near the power switch or on the back.
There is a lookalike risk. ScamAdviser has a separate report on sewingpartsonlinehq.shop, a copycat domain that uses the Sewing Parts Online name and gets a 21/100 trust score, with IPQS flagging it for phishing. The real store is the one linked from this page, not a domain with an extra “hq” in it. Bookmark the real store rather than clicking a search ad.
Practical precautions. Use the real domain. Confirm every line item is in stock and that the total clears $49 if you want free shipping. Pay by credit card for dispute rights. Keep the original packaging until you are sure, especially for machines, because the warranty’s 180-day round-trip shipping benefit depends on it. Photograph the box if it arrives damaged and report the claim within 30 days. If you are buying furniture, get the delivery fee and the no-return term in writing before you pay. And if you need a part for a machine you rely on, call (888) 824-1192 and confirm the part number and stock rather than trusting the listing alone.
Bottom Line
Sewing Parts Online earns a 3.8 out of 5 from LegitScout — good, with real reservations. It is a legitimate, family-run Tennessee retailer that has been selling sewing parts since the 1990s and online since 2008, with more than 3 million orders, a genuinely deep model-specific parts catalog, house-printed fabric, in-person classes, free shipping over $49, a 60-day return window and strong customer scores on Trustpilot and Google. It is also a store with an F from the BBB, a 10% restocking fee, buyer-paid return shipping, non-returnable furniture, a backorder model that charges upfront, and a fulfillment pattern that produces more complaints than the product quality does.
What earns it: the 1997 and 2008 history, the 220 Tennsco Drive warehouse and 115 W Christi Drive store, the (615) 229-7171 and (888) 824-1192 phone lines, the 3,000,000-order claim, the 2014 Inc. 5000 ranking, the $12.99 needle plate and $19.99 bobbin case that can save a repair bill, the $13.99 Sew Creative fabric printed in Dickson, the $27.99 SA150 foot, the 4.6 Trustpilot score from 1,794 reviews and the 4.6 Google score from 1,139 reviews. For an in-stock part or a fabric order, the value is real.
What holds it back: the BBB F and its two rating factors, 14 complaints in three years with one unanswered, the 10% restocking fee and the deduction of outbound shipping on free-shipping returns, the non-returnable furniture and cabinets, the 30-day Q’nique exception, the charge-at-order backorder model, the lack of Saturday delivery and the billing-address-only rule for machines. The customer-service record is good but not uniformly proactive, and the on-site review counts are not a clean independent sample.
Buy from
What we like
- It is a real, long-running US retailer, not a drop-shipper. Sewing Parts Online, Inc. grew out of a Dickson, Tennessee vacuum-and-sewing shop that George and Terri opened in the summer of 1997; the website launched from the back of that store in late 2008. The company says it has shipped more than 3,000,000 orders worldwide, was No. 2,084 on the 2014 Inc. 5000 list and No. 35 in Tennessee that year, and still runs a public store at 115 W Christi Drive with in-person classes. The warehouse and returns department are at 220 Tennsco Drive, and the phone lines are staffed at (615) 229-7171 and (888) 824-1192.
- The parts catalog is genuinely deep and organized the way a repair job actually works. The site's eight departments cover machine parts, notions, presser feet, needles, fabric, furniture, thread and machines, with parts browsable by brand and model across at least 20 machine brands. A search for 'presser foot' returned 1,002 results on October 20, 2026; a search for 'moda fabric' returned the same count. The catalog includes current machines, a vintage-style treadle model and refurbished or open-box units, plus $12.99 needle plates, $19.99 bobbin cases and $27.99 specialty feet alongside $1,399 cabinets and $369 machines.
- Prices are at market, and the store runs real markdowns. The Juki HZL-353ZR-C was $369.00 against a $599.00 compare-at, matching the $369 street price at other retailers; the Koala Eclipse cabinet was $1,399.00 against $1,599.00, the same price several other dealers listed. Aurifil 50wt thread at $15.99 sat inside the $14.50 to $17.49 range other quilt shops listed, and Speckled Metallic fabric at $13.96 was close to the $13.76 a yard Shop by and By listed for the same collection. The checked items carried compare-at discounts of 12% to 38%, and the store publishes a price-match policy for identical in-stock items from authorized online retailers.
- Customer scores are strong where the sample is large. Trustpilot showed 4.6 out of 5 from 1,794 reviews, with 83% five-star and 5% one-star; the Birdeye page for SPO Sewing Center showed 4.6 from 1,139 Google reviews; ComplaintsBoard showed 4.1 from 15 reviews. The company's own Loox widget displayed 4.6 from roughly 139,000 reviews. Reviewers consistently praise the model-specific parts lookup, hard-to-find vintage parts, phone support and careful packing. The store also offers free technical support, Spanish-language support, a 60-day return window, free shipping over $49 and free lifetime sharpening on Famore, Gingher and Mundial scissors, though you pay inbound shipping and a $4 return-shipping fee per pair.
What to watch out for
- The Better Business Bureau rates Sewing Parts Online F, and the profile is not accredited. The BBB records 14 complaints in the last three years, 5 in the last 12 months, with 8 answered, 5 resolved and 1 unanswered; the complaint mix is 5 product, 5 service-or-repair and 4 delivery issues. The profile lists two rating factors: 'Unauthorized use of BBB name or trademarks' and 'Failure to respond to 1 complaint(s) filed against business.' That F is a business rating, not a customer star average, but it is still the loudest independent red flag on the company.
- Returns are stricter than the 60-day window suggests. Items must be new and in original factory packaging or a 10% restocking fee applies; the same fee applies when a returned 'defective' item is inspected and found not defective. Unless the item was defective, you pay return shipping, and orders that qualified for free shipping are refunded minus the original outbound shipping cost. All furniture, cabinets and cabinet inserts are non-returnable, as are special orders, opened software, LED/LCD panels and circuit boards. Q'nique machines and frames get 30 days, not 60.
- Backorders are a recurring service complaint, and the policy makes them worse. Backordered items are charged in full when the order is placed, and processing begins only after every item is in stock, so one cheap backordered part can hold an entire order. Trustpilot reviewers in October 2026 described an order held for a backordered item, a request for an extra $5.99 to split the shipment, and slow dispatch; the company replied to only 5% of negative reviews. BBB complaints include a May 2026 machine that arrived in a previously opened box and a 2025 serger refund reduced by restocking and shipping deductions.
- Large-item shipping is a separate, narrower transaction. Sewing machines, quilting machines, embroidery machines, quilting tables, sergers, overlockers and coverstitch machines must ship to the billing address and are not shipped outside the United States. Furniture delivery is scheduled, not ordinary parcel: the Koala Eclipse page adds $199 for front-door delivery or $399 for room-of-choice, and the general policy makes furniture non-returnable. There is no Saturday delivery, the Next Day cutoff is 3:00 p.m. Central, and a Friday Next Day order arrives Monday.
Frequently Asked Questions
Is Sewing Parts Online legit?
Yes. Sewing Parts Online, Inc. is a real Dickson, Tennessee company at 220 Tennsco Drive, Dickson, TN 37055, with a public retail store at 115 W Christi Drive, two published phone numbers ((615) 229-7171 and (888) 824-1192) and a support address at support@sewingpartsonline.com. The business grew out of a vacuum-and-sewing shop George and Terri opened in the summer of 1997, launched its website in late 2008, says it has shipped more than 3,000,000 orders and was No. 2,084 on the 2014 Inc. 5000 list. It publishes detailed shipping, refund, warranty and price-match policies. The review record is large and mostly positive: Trustpilot showed 4.6 out of 5 from 1,794 reviews and Birdeye showed 4.6 from 1,139 Google reviews as of October 2026. The caveat is the Better Business Bureau's F grade and 14 complaints in three years, which is discussed separately.
Why does the BBB give Sewing Parts Online an F?
The BBB profile rates the business F, says it is not accredited, and lists two rating factors: 'Unauthorized use of BBB name or trademarks' and 'Failure to respond to 1 complaint(s) filed against business.' The BBB records 14 complaints in the last three years, 5 in the last 12 months, with 8 answered, 5 resolved and 1 unanswered; the mix is 5 product issues, 5 service or repair issues and 4 delivery issues. The F is the BBB's business rating, not a customer star average, and the BBB does not publish a longer explanation on the page. It should be weighed alongside the 4.6 Trustpilot and Google scores, not treated as proof of fraud.
What is Sewing Parts Online's return policy?
Most items can be returned within 60 days; Q'nique machines and frames have a 30-day limit, and damaged, defective or wrong-item claims must be reported within 30 days of receipt. Items must be new and in original factory packaging or a 10% restocking fee applies, and the same fee applies when a returned 'defective' item is inspected and found not defective. Unless the item was defective, you pay return shipping and must insure it with tracking; orders that qualified for free shipping are refunded minus the original outbound shipping cost. Furniture, cabinets, cabinet inserts, special orders, opened software, LED/LCD panels and circuit boards are non-returnable. Refunds take 7 to 10 business days after approval, and returns go to 220 Tennsco Drive, Dickson, TN 37055.
Does Sewing Parts Online charge for shipping?
Shipping is free on US orders over $49, but some manufacturers require a surcharge and the offer can exclude certain sale, oversized, freight-intensive or special-order items. The carrier and service are chosen by the company. The four levels are Economy (up to three business days processing, then 5 to 10 days), Standard (up to two business days, then 3 to 6 days), Expedited (next business day, then 2 to 3 days) and Next Day (same-day processing before 3:00 p.m. Central, delivery the following day). There is no Saturday delivery, a Friday Next Day order arrives Monday, and machines must ship to the billing address and cannot ship outside the United States.
Are Sewing Parts Online parts compatible with my machine?
The catalog is built around brand and model compatibility, and most part pages list the machines they fit. Check your model number against the list before ordering; the FAQ says the model number is usually near the right-side power switch or on the back of the machine. All parts sold are new, used parts are not offered, and the company does not repair machines shipped to it. Compatibility lists reduce the risk but do not eliminate it: BBB and ComplaintsBoard complaints include parts that did not fit. If your model is not on the list, assume a return will be treated as a normal return, with return shipping and possibly the 10% restocking fee.
Does Sewing Parts Online have a physical store or classes?
Yes. SPO Sewing Center is at 115 W Christi Drive, Dickson, TN 37055, and is open Tuesday through Friday, 9:00 a.m. to 5:00 p.m., and Saturday, 10:00 a.m. to 4:00 p.m. The October 2026 class calendar listed Sewing 101 at $47.99, Sewing 102 at $67.99, Patchwork Pumpkin at $69.99 and a Mini Brick Road Table Runner at $99.99. The warehouse and returns department are at 220 Tennsco Drive, and customer service is available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central at (615) 229-7171 or (888) 824-1192.