Mayraki Review 2026: Is It Legit and Worth It?

What Is Mayraki?

Mayraki — sold at the Mayraki store and branded “Hair Mayraki” — is a natural and vegan hair-care line built around one attention-grabbing promise: that it can help “restore” gray hair to its natural color, regrow thinning hair, and repair damage, all with plant-derived, cruelty-free formulas. The company behind it is MAYRAKI SINGAPORE PTE LTD, a Singapore-registered business that sells internationally, prices in US dollars, and fulfills US orders from a US warehouse. Its homepage leans hard on trust markers: “180,000+ Customers,” “20+ Years,” a 5.0-star rating across 2,777 “verified” reviews, a 100% money-back guarantee, and eight free bonus samples with every order.

That marketing is the first thing a legitimacy review has to hold at arm’s length. Mayraki is unquestionably a real, functioning company — it ships products, staffs a phone line and email support, and replies to essentially all of its negative public reviews. But the gap between how Mayraki describes itself and what independent, brand-uncontrolled sources report is wide, and that gap is the whole story of this review. The catalog is genuine cosmetics; the headline claims and the self-published 5.0 rating are where skepticism is warranted.

The product range is focused on four concerns the brand names directly: gray or white hair, hair growth and hair loss, damaged hair, and scalp health. Flagship items include the Anti Grey Restoring Treatment, the Hair Growth Serum Intense with Copper Peptide, the Organic Hydrolyzed Keratin Instant Smoother System, botanical hair oils, gray-coverage color shampoos, and repairing and moisturizing shampoos. Formulas are positioned as “100% vegan” and “highly naturally derived.”

This review looks at what Mayraki actually sells and charges as of July 2026, whether the flagship gray-hair-reversal claim survives contact with the science, what independent reviewers report on Trustpilot, Reviews.io, and the BBB (as opposed to the brand’s own curated testimonials), and whether the buying terms and international logistics make this a reasonable risk. The short version: this is a real company selling real cosmetics, but the evidence points to serious service and fulfillment problems and overstated marketing — enough to keep this one firmly in caution territory.

Key Features: What You Actually Get

Strip away the language about “restoring” pigment and Mayraki is a mid-priced natural hair-care line with a handful of hero products.

The anti-gray line. The Anti Grey Restoring Treatment (100ml, set of 2) is the flagship, marketed as a way to bring back natural color rather than dye over it. Independently, this is the most contested product in the range: multiple reviewers and the BBB describe it as behaving like a progressive/gradual dye that deposits color and covers gray, not a treatment that regenerates your own melanin. Mayraki also sells a more straightforwardly named Gray Coverage Permanent Hair Color Dye Shampoo (500ml) — the naming difference itself is telling. Realistic expectation: gray coverage and conditioning, not biological reversal.

Hair growth and anti-hair-loss. The Hair Growth Serum Intense with Copper Peptide (45ml) and the Hair Growth & Anti Hairloss Shampoo Kit anchor this category. Copper peptides and scalp-focused shampoos are common in the cosmetic hair-density space; some users like the feel and shed reduction, but “regrowth” claims for over-the-counter cosmetics should be read as marketing, not clinical fact — the only ingredient with strong regrowth evidence (minoxidil) is a regulated drug, not part of this line.

Keratin repair and smoothing. The Organic Hydrolyzed Keratin Instant Smoother System (set of 2) and the Kera-Smooth Leave-in Keratin Hair Lotion target frizz, breakage, and manageability. This is the part of the catalog that draws the most consistently positive independent feedback — reviewers report smoother, more manageable hair, with some saying keratin-treatment results lasted a couple of months.

Everyday shampoos and oils. The Ultra-repairing & Weightless Moisture Shampoo (330ml), the Ultimate Botanical Moisturizing Hair Oil (100ml), and the Silky Smooth Proactive Hair Repairing Treatment round out the line as conventional conditioning and moisturizing products. As ordinary cosmetics these carry the least risk of disappointment because they make the least extraordinary claims.

What comes with an order. Mayraki advertises eight free bonus samples with every purchase and a 100% money-back guarantee, and it applies free worldwide shipping over $75. Those are real perks — but the guarantee is only as good as the refund process behind it, and that process is exactly where independent complaints cluster (see below).

The honest framing: as vegan conditioning, smoothing, and gray-coverage cosmetics, several of these products do what cosmetics do, and a subset of buyers are genuinely happy. The trouble starts when the marketing promises biology — melanin restoration, regrowth — that the products cannot be shown to deliver.

Mayraki Pricing in 2026

All prices below were taken from the official Mayraki site in July 2026, in USD.

Product	Price (July 2026)	Notes
Anti Grey Restoring Treatment (100ml, set of 2)	$59.00	Flagship; behaves like progressive dye per reviewers
Hair Growth Serum Intense with Copper Peptide (45ml)	$65.00	Marketed for growth/density
Organic Hydrolyzed Keratin Instant Smoother System (set of 2)	$68.00	Best independent feedback in the line
Ultimate Botanical Moisturizing Hair Oil (100ml)	$59.00	Conditioning oil
Gray Coverage Permanent Hair Color Dye Shampoo (500ml)	$39.00	Straightforward gray-coverage color
Silky Smooth Proactive Hair Repairing Treatment	$39.55	Repair/smoothing
Hair Growth & Anti Hairloss Shampoo Kit (300ml x2)	$99.00	Two-shampoo growth kit
Ultra-repairing & Weightless Moisture Shampoo (330ml)	$29.00	Everyday moisture shampoo
Kera-Smooth Leave-in Keratin Hair Lotion (100ml)	$49.00	Leave-in keratin

Shipping is free worldwide on orders over $75 before tax as of July 2026; smaller orders pay shipping, and international buyers may owe customs duties on parcels shipped from the Netherlands. On value: these are premium-cosmetic prices — $59 for a set of anti-gray treatment and $99 for a shampoo kit are not impulse buys. That price point is defensible for a well-made vegan conditioning or keratin product, but it is a lot to pay on the strength of a gray-reversal or regrowth claim that the evidence does not back. The bonus samples and free-shipping threshold soften the math slightly, but the refund friction documented below means the effective cost of a product that disappoints can be higher than the sticker, because getting your money back is not guaranteed to be easy.

What Customers Say About Mayraki

Mayraki’s review record splits sharply along one line: sources the brand controls versus sources it does not.

Start with what the brand controls. On hairmayraki.com, Mayraki shows a 5.0-star overall rating across 2,777 “verified” reviews, with individual products at 4.7-5.0 stars, plus the “180,000+ customers, 20+ years” trust banners. Read all of this as the brand’s own claims. Independent reporting and numerous reviewers say Mayraki publishes only 4- and 5-star reviews on its site and removes lower ratings, and at least one source noted apparent duplicate reviews under different names posted the same day. A self-published 5.0 that filters out criticism is not a reliable signal.

Now the independent platforms, which are the real evidence. On Trustpilot, Mayraki’s TrustScore is 1.6 out of 5 across 489 reviews as of July 2026, with roughly 77% one-star and only 12% five-star — a distribution dominated by dissatisfaction. The complaint themes are remarkably consistent: orders that sit in “awaiting fulfillment” for weeks or never arrive, charges taken with no product or tracking, unresponsive or non-working phone/chat support, and refund requests that drag on for months. To its credit, Mayraki replies to essentially 100% of negative Trustpilot reviews, usually within 24 hours — but reviewers repeatedly note the replies are canned (“send us your order number”) and that no actual resolution follows.

The Better Business Bureau is harsher still. Mayraki Hair’s BBB profile shows an “F” rating, is not BBB accredited, and lists 42 complaints, with the business flagged for failure to respond to 6 complaints, all as of July 2026. The BBB complaint themes mirror Trustpilot: undelivered orders, vague support responses, and concerns that the gray-hair marketing is misleading. One BBB reviewer’s line — that the company is “riding that fine line between a scam and a legit business” — captures the tension well.

There is a genuinely more positive independent data point, which is why this is a mixed rather than uniformly bad picture: Reviews.io shows Mayraki at about 4.0 out of 5 across roughly 341 reviews with 77% recommending as of July 2026. Reviewers there praise keratin-treatment results, natural-looking gray coverage, gentle application (“didn’t sting”), and versatility across hair types. But Reviews.io is an invitation-based platform brands often manage more actively, so it tends to skew kinder than open platforms like Trustpilot. Even on Reviews.io, the negative reviews echo the same problems: 4-6+ week shipping, unresponsive service, color turning hair unnaturally yellow or orange, dryness, and slow refunds.

The fair summary as of July 2026: a subset of customers get products they like — especially the keratin and smoothing items — but the dominant independent signal is negative, driven by fulfillment and customer-service failures and by a flagship product whose results do not match its marketing. When the brand’s own rating (5.0) is wildly out of step with every source it does not control (1.6 Trustpilot, “F” at the BBB), the independent sources are the ones to believe.

Is Mayraki Legit and Safe?

On the narrow question of whether Mayraki is a real company that sends real products, the answer is yes. MAYRAKI SINGAPORE PTE LTD is a registered business, it operates a US warehouse and international fulfillment from the Netherlands, it publishes shipping and return policies, and it engages publicly with customer reviews. This is not a phantom storefront that takes money and disappears — plenty of customers do receive their orders, and some are satisfied.

But “real company” is a low bar, and Mayraki clears it while stumbling on the bars that matter more. Three concerns keep this from being a safe, confident purchase. First, fulfillment and service reliability: delayed and undelivered orders, dead phone lines, and stalled refunds are the single most common theme across Trustpilot and the BBB, and the BBB’s “F” plus documented failures to respond to complaints show the problem is systemic, not a few bad days. Second, overstated claims: the marketing of topical gray-hair “restoration” and regrowth runs well ahead of the science. Peer-reviewed evidence for reversing gray hair topically is weak and early-stage, and multiple sources indicate Mayraki’s anti-gray product functions as a progressive dye — so buyers may be paying a premium for an effect (biological pigment restoration) they will not get. Third, reputation management that obscures rather than informs: a curated 5.0 on-site rating that reportedly excludes low reviews is a red flag in its own right, because it means the brand’s most prominent trust signal is engineered.

On product safety specifically, these are cosmetics, and most users tolerate them, but reviews include reports of scalp irritation, contact dermatitis, and in isolated cases more severe reactions — normal tail risk for topical hair products, worth a patch test, especially with the dye-based anti-gray items. The buying terms add friction rather than reassurance: a 7-day window to request returns, buyer-paid return shipping, non-refundable original shipping, unused/original-packaging requirements, and refunds that in practice are frequently delayed. The advertised “100% money-back guarantee” is only as strong as a refund process that many reviewers say does not work smoothly.

Net: legitimate as a business, risky as a purchase. If you buy, use a payment method with chargeback protection, keep every order and shipping record, expect slow delivery, and treat the gray-reversal and regrowth claims as marketing.

Bottom Line

Mayraki earns a 2.6 out of 5 from LegitScout — a “not recommended” score, though not because it is a fake operation. It is a real Singapore-based vegan hair-care company that ships genuine cosmetics, and a real slice of its customers are happy, particularly with the keratin smoothing and conditioning products. Reviews.io lands around 4.0, and the brand does engage with unhappy customers.

What drags the score down is substantial and comes almost entirely from sources Mayraki does not control. Its Trustpilot TrustScore is 1.6 out of 5 across 489 reviews (77% one-star) and its BBB profile carries an “F” with 42 complaints and a noted failure to respond to several, all as of July 2026 — a record dominated by delayed or undelivered orders, unresponsive support, and stalled refunds. Its flagship gray-hair “restoration” promise is not supported by strong science and appears to work as a progressive dye. And its self-published 5.0-star, 2,777-review headline rating reportedly filters out low reviews, so the brand’s most visible trust signal cannot be reconciled with any independent source.

Consider buying from Mayraki only if you are an experienced natural-hair-care shopper who wants a vegan gray-coverage or keratin product, understands you are buying a cosmetic and not a cure, can tolerate slow shipping, and pays with a chargeback-protected method. Everyone else — especially anyone expecting proven gray reversal or regrowth, fast delivery, or easy no-cost returns — should be cautious. The company is legit; the purchase is a gamble.

Check Mayraki for yourself