Napkins.com Review
A legitimate bulk tableware store run by 1947-founded manufacturer Hoffmaster, with transparent pricing and shipping, held back by a strict full-case-only return policy and thin independent reviews.
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Love Is A Rose is a small, family-run gift maker in Warrenville, Illinois that does one unusual thing and has done it for a long time: it takes real roses, preserves them through a process the company describes as 65 steps on its About page (its product pages say 50), and then dips or trims them in genuine 24k gold, silver, or platinum. Its signature trick — one the shop says is exclusive to it — is engraving personalized text directly onto the preserved petals: names, wedding dates, anniversary numbers, short messages. Alongside the roses, it builds engraved family-tree plaques, including birthstone versions where each family member gets a name, birth date, and birthstone mounted on a metal tree.
The company behind the storefront is Sid Fey Designs, Inc., owned and run by Sid and Kathy Fey out of a suite on Butterfield Road in Warrenville, a western suburb of Chicago. Sid is a jewelry designer by trade; Kathy is an artist and former art teacher. The site’s marketing says the business was “established in 1966,” and in July 2026 it is running a 10% sitewide 60th-anniversary sale on that basis. That claim deserves a clarification the site itself does not make: 1966 is when Sid Fey started designing jewelry, per the company’s own About page. The current company and web store are younger — the Better Business Bureau records Sid Fey Designs, Inc. as starting business on January 29, 2001, a February 2022 Daily Herald profile of the Feys likewise describes Sid founding this business in 2001 after selling his earlier chain of jewelry stores, and the loveisarose.com domain was registered in September 1999. So the honest framing is a founder with a six-decade career and a company with a 25-year operating history. Either number is long enough to matter; they are just not the same number.
That Daily Herald profile is also worth mentioning for what it says about the operation’s character: beyond the store, the Feys run a nonprofit arm that has given away roughly 20,000 roses with encouraging messages to healthcare workers, first responders, teachers, and grocery employees. None of that tells you whether the products are worth the money, but it does tell you these are identifiable, named people running a real workshop — not an anonymous drop-shipping storefront with a romantic backstory.
This review looks at what the shop actually sells, what it costs as of July 2026, what the (limited) public feedback says, and where the real risks are — which, spoiler, are about return policy and price, not legitimacy.
The catalog is compact and revolves around two product families, both made to order in-house.
Dipped and trimmed roses. This is the flagship. Real roses are preserved and then finished one of two ways: fully dipped in metal — 24k gold, silver, or platinum (the About page mentions copper as well) — or lacquered so the natural color shows and trimmed with metal on the petal edges and stem. Sizes run from 8 inches to 17 inches. Every rose can be ordered plain or personalized, and personalization is the differentiator: the shop engraves your text directly onto the petals, which is how a $79.95 rose becomes a proposal, a 50th-anniversary gift, or a memorial piece. Around the core roses sits an ecosystem of presentation options — cut crystal and etched vases, walnut and engraved heart stands, museum-style display cases, and illuminated versions where the rose is lit inside a crystal vase.
Family trees. The second family is engraved plaques: gold-finished family trees on plaques, hearts, and rounds, most marketed at anniversary milestones (a 50th-anniversary engraved gold family tree plaque is a signature item). The birthstone family trees are the most elaborate — a standard or large metal tree to which you add one ornament per family member, each engraved with a name and birth date and set with that person’s birthstone. These are genuinely built to order, which is why they carry the longest production time in the shop (about a week).
Occasion merchandising. The same products are organized into occasion collections — 25th and 50th anniversary, weddings, Valentine’s Day, Mother’s Day, Christmas, birthdays, and memorial gifts — plus a slightly incongruous side rack of Chicago Bears merchandise, a reminder that this is a suburban-Chicago family shop as much as an e-commerce brand.
A few practical notes cut across the catalog. Everything ships in what the company calls free elegant gift packaging, and customer reviews consistently describe secure, gift-ready boxes. Because pieces are finished and engraved to order, there is a real production queue: most orders ship in 2 to 5 business days, and express-shipping orders jump the line. Silver buyers should read the FAQ’s care notes — fully dipped silver roses are coated against tarnish but can eventually need a polish (the company suggests Hagerty’s silver polish), while the lacquer-trimmed silver roses will not tarnish. And if you want a wedding invitation reproduced by engraving, the FAQ is unusually candid: embossed invitations reproduce inconsistently, with roughly a 50% success rate, and require a white color plate. That kind of expectation-setting, published where it can cost the shop sales, is a small but real trust signal.
These are real listed prices from the store’s category pages as of July 2026. A 10% sitewide 60th-anniversary discount is running, so the figures below are the discounted prices you would actually pay; the pre-sale list prices are shown where the site displays them. Prices will presumably step back up when the promotion ends.
| Product | Price (as of July 2026) | Pre-sale list price |
|---|---|---|
| 8” Silver Dipped Rose | $71.95 | $79.95 |
| 8” 24k Gold Dipped Rose | $79.95 | — |
| 11” Silver Dipped Rose | $89.95 | $99.95 |
| 8” Platinum Dipped Rose | $99.95 | $129.95 |
| 11” 24k Gold Dipped Rose | $99.95 | — |
| 11” Personalized Silver Rose (25th anniversary) | $116.95 | $129.95 |
| 11” Platinum Dipped Rose | $119.95 | $139.95 |
| 11” Personalized 24k Gold Rose | $129.95 | — |
| Illuminated 8” Gold or Silver Rose in crystal vase | $139.95-$149.95 | $159.95 |
| 17” Personalized 24k Gold Dipped Rose | $169.95 | — |
| 17” Personalized Platinum Dipped Rose | $179.95 | $199.95 |
| His and Her 8” Platinum Dipped Roses (pair) | $199.95 | $259.95 |
| Two 8” 24k Roses in Heart Vase (50th anniversary set) | $249.95 | — |
| Engraved 50th Anniversary Gold Family Tree Plaque | $139.95 | $159.95 |
| Birthstone Family Tree (standard / large) | $169.95 / $209.95 base | — |
| Birthstone Family Tree, per-person ornament | $16.95-$19.95 each | — |
Three things stand out. First, the pricing logic is legible: size steps of roughly $20, a consistent premium of about $30 for petal engraving, and platinum priced above gold above silver. A personalized rose — the product this shop exists for — realistically lands between $98.95 and $179.95. Second, the birthstone family trees are the stealth big-ticket item: the $169.95 base is just the tree, and a family of six adds $101.70 to $119.70 in per-person ornaments, putting a finished piece near $290. Third, the gift sets with vases, illumination, and matched pairs stretch to $319.95, which is where this stops being an impulse gift and becomes a considered purchase.
On top of the sticker prices, the shipping economics are favorable right now: rose orders ship free by UPS Ground as a limited-time promotion (family trees excluded — a combined rose-plus-tree order ships ground for $29.95), gift packaging is free, and there is a $10 military and first-responder discount on orders over $100. The site also advertises price matching on gold roses. Expedited UPS options (3 Day Select, 2nd Day Air, Next Day Air) exist but are priced on request by phone, which is friction worth budgeting for if you are up against a hard date.
Is it expensive? Compared with a fresh bouquet, obviously. Compared with the broader market for gold-dipped roses — a category with plenty of drop-shipped, mass-produced competitors in the $40-$100 range — you are paying a premium for real preservation done domestically, petal engraving no one else offers, and a shop that answers its own phone. Whether that premium is worth it is exactly what the occasion determines.
The most important honest thing to say about Love Is A Rose’s reputation is that it is small. This is not a brand with thousands of Trustpilot reviews to mine; no Trustpilot profile for loveisarose.com surfaced in research at all, and the BBB profile shows no meaningful volume of complaints or customer reviews. What exists instead is a scatter of small-sample signals across directories and social platforms — limited review volume as of July 2026, but strikingly consistent in direction.
The aggregate numbers, such as they are: a business directory listing that syndicates local reviews shows about 4.8 out of 5 across 33 reviews, with review dates spanning roughly the last eight years. The company’s Facebook page shows a 100% recommend score from 22 reviews. A Chamber of Commerce directory listing carries Google-sourced reviews with business responses attached. Tripadvisor and Yelp both list the Warrenville shop, though neither page’s rating could be independently verified during research (both block automated access). The company also republishes store reviews and testimonials on its own site; those are first-party and should be discounted accordingly, but their themes match the third-party ones.
Across those sources, the praise clusters tightly around four themes. The first is human service: reviewers repeatedly describe calling and immediately reaching a person — often Sid himself (“Sid is awesome” appears in the directory reviews) — and getting proactive phone calls when something needed a decision, such as one customer who was called and offered a substitution when an item was out of stock. The second is product quality and longevity: roses described as stunning and gorgeous, and — more tellingly — customers reporting that pieces “look just as good as they did when we got them” years later. The third is speed and packaging: multiple reviewers mention orders shipping the same day or arriving within a few days, securely packed in gift-ready boxes. The fourth is loyalty: one Google-sourced review describes being a customer for 11 straight years without a disappointment, which is not the shape of feedback scam operations generate.
The negative feedback is thin but worth reporting: within the directory reviews, one customer dismissed the roses as looking “plastic” and comparable to cheap Amazon products, and another complained about a prolonged delivery delay. Those are the only recurring critical notes found — one about aesthetic expectations (a lacquered, metal-trimmed preserved rose does have a glossy finish that not everyone will read as premium), one about the reality of made-to-order production timelines.
Weigh all of this appropriately. Thirty-odd reviews averaging 4.8 is a genuinely good record, but it is a small sample, and small samples deserve less confidence than the same average at scale. What strengthens it is corroboration from a different kind of source: a 25-year BBB record with an A+ grade and no visible complaint pattern, and a local newspaper profile treating the Feys as a fixture of their community. The volume is low; the consistency, across independent channels, is what carries the weight.
On the core question — real business or scam — the evidence stacks cleanly in one direction. The Better Business Bureau profile for Sid Fey Designs, Inc. shows an A+ rating and a business start date of January 29, 2001 — 25 years of continuous operation as of July 2026 (the company is not BBB accredited, which is a paid status, not a demerit). The loveisarose.com domain has been registered since September 22, 1999, per WHOIS data surfaced by ScamAdviser, which gives the site an average-to-good trust score and concludes it is “very likely not a scam but legit and reliable,” citing the valid SSL certificate and the domain’s age; its one negative flag is a low Tranco traffic rank, which for a niche family shop is unremarkable. The owners are named, photographed people with a published street address and a phone number that, by every account, a human answers. A regional newspaper, the Daily Herald, profiled them in 2022. Scam storefronts do not look like this.
The safety questions that actually matter here are contractual, and there are three you should walk in understanding.
The return policy is genuinely restrictive. Personalized roses and engraved gifts — the heart of the catalog — are not returnable, period. That is defensible for made-to-order engraved goods, but it means most purchases here are final sale, and a typo in your engraving text is your problem. Non-personalized items can be returned within 30 days for exchange or refund, but you eat the shipping cost plus a restocking fee — and the site states that fee as 20% on its shipping and return policy page while the FAQ says 15%. The discrepancy is probably a stale page rather than anything sinister, but if a possible return matters to you, get the number confirmed by phone before ordering.
Timelines are production timelines. Because pieces are finished to order, “most orders ship within 2-5 business days” plus 1-5 days of UPS Ground transit means a realistic one-to-two-week window, and the birthstone family trees take about a week just to build. The shop’s own answer to urgency is paid expedited shipping, which also moves you up the production queue. If you need a 50th-anniversary gift for Saturday, order accordingly.
The heritage claim needs a footnote. “Since 1966” and the 60th-anniversary sale refer to Sid Fey’s start as a jewelry designer, not to this company, which public records date to 1999-2001. A 25-year-old business run by a designer with 60 years of craft behind it is an entirely honorable pedigree — but precise readers will notice the site rounds the story upward, and that is worth knowing when you calibrate the rest of the marketing.
Also note the operational boundaries: no international shipping since November 6, 2023 (US only, with Alaska, Hawaii, Puerto Rico, and PO boxes served by USPS Priority), and expedited rates are quoted by phone rather than at checkout. Payment runs through a standard SSL-secured checkout. Nothing in the research surfaced any pattern of non-delivery, charge disputes, or unresolved complaints.
Net verdict on safety: this is a legitimate, unusually traceable small business. The risks are the ordinary terms-of-sale kind — final-sale personalization, a restocking fee stated two different ways, made-to-order lead times — not counterparty risk.
Love Is A Rose earns a 4.2 out of 5 from LegitScout — an excellent score, anchored by trust rather than volume. The case for it: a 25-year-old, family-run Illinois company with an A+ BBB rating and a domain history back to 1999; a genuinely differentiated product (real preserved roses in 24k gold, silver, and platinum, with petal engraving the shop plausibly claims as exclusive); and small-sample but remarkably consistent customer feedback — roughly 4.8 out of 5 across 33 directory reviews and a 100% Facebook recommend score as of July 2026 — that praises exactly the things a made-to-order gift shop should be praised for: human phone service, engraving quality, secure gift packaging, and pieces that still look good years later. Free ground shipping on roses, free gift boxes, and a 10% anniversary discount sweeten the current math.
What keeps it out of the exceptional tier is a set of honest reservations rather than any red flag. The public review record, while clean, is thin — no Trustpilot presence, low site traffic, a few dozen reviews total — so confidence rests on longevity more than breadth. The return terms are tight: personalized items are final sale, and the restocking fee on everything else is stated as 20% in one place and 15% in another, an inconsistency the company should fix. Prices are premium, from $71.95 for a plain silver rose to $319.95 for illuminated gift sets, with birthstone family trees quietly reaching toward $300 once you add a family’s worth of ornaments. There is no international shipping. And the “since 1966” framing conflates the founder’s career with the company’s age.
Buy from
Yes. Love Is A Rose is the storefront of Sid Fey Designs, Inc., a real, family-run company in Warrenville, Illinois that has been in business since January 2001 — 25 years as of July 2026 — and holds an A+ rating with the Better Business Bureau of Chicago & Northern Illinois (not BBB accredited). The loveisarose.com domain has been registered since September 1999, ScamAdviser assesses the site as 'very likely not a scam but legit and reliable,' and the shop publishes a physical address and a phone number that customers consistently report is answered by a person. The honest caveat is volume, not credibility: its public review footprint is small — roughly 30-odd reviews across directories and Facebook, essentially all positive — so you are trusting a long track record and a clean record rather than thousands of data points.
Yes. The company's FAQ states plainly that all of its roses are real. Fresh roses go through a lengthy preservation process — the company's About page describes a 65-step process, while its product pages say 50 steps — and are then either dipped entirely in metal or lacquered and trimmed with it. The metals are genuine: 24k gold, silver, or platinum. The shop's signature specialty, which it says is exclusive to it, is engraving personalized text — names, anniversary dates, short messages — directly onto the rose petals before finishing. One care note from the FAQ: silver dipped roses are treated with an anti-tarnish coating but can eventually tarnish and may need occasional polishing, while the lacquer-trimmed silver roses will not.
Narrow, and you should know it before ordering. Within 30 days you can return a purchase for exchange or refund, minus the original shipping cost and a restocking fee — the shipping policy page says 20%, while the FAQ says 15%, an inconsistency worth confirming by phone before you buy. The bigger limitation is that personalized roses and engraved gifts are not returnable at all, and since personalization is the core of what this shop sells, most orders are effectively final sale. That makes double-checking your engraving text, dates, and spelling before submitting an order genuinely important.
Most orders ship within 2 to 5 business days, because pieces are personalized and finished to order; the two birthstone family-tree products (codes TOFBT and TTFBT) take about a week. Delivery is by UPS Ground, which takes 1 to 5 business days depending on your location, and expedited 3 Day Select, 2nd Day Air, and Next Day Air options are available — express orders also move to the front of the production queue. Alaska, Hawaii, Puerto Rico, and PO Box orders ship USPS Priority Mail. Rose orders currently ship free by ground as a limited-time promotion (family trees are excluded; a rose ordered with a family tree ships ground for $29.95). International shipping ended in November 2023.
As of July 2026, with the site's 10% anniversary discount applied, a plain 8-inch 24k gold dipped rose is $79.95 and sizes step up to $99.95 (11-inch), $119.95 (14-inch), and $139.95 (17-inch). Personalized versions with petal engraving cost roughly $30 more at each size — $109.95 to $169.95. Silver roses are the cheapest entry point at $71.95 for a plain 8-inch, platinum starts at $99.95, and gift sets with crystal vases, illumination, or matched pairs run from about $139.95 up to $319.95. Engraved family-tree plaques start at $139.95, and birthstone family trees start at $169.95 plus $16.95 to $19.95 per family member added.
Yes, under its legal name. The Better Business Bureau lists the company as Sid Fey Designs, Inc. in Warrenville, Illinois, with an A+ rating and a business start date of January 29, 2001 — 25 years in business as of July 2026. It is not BBB accredited, which simply means it does not pay for accreditation; the A+ grade reflects, among other things, an absence of unresolved complaints. There is no significant complaint history visible on the profile, which is consistent with the small-but-clean reputation picture everywhere else: limited review volume, essentially no visible pattern of disputes.